As part of eBridge’s Technical Support Team, I understand just how complicated EDI can be. This is why I’d like to start blogging about the problems some of our clients face and the solutions we’ve worked out. When I started here at eBridge about 8 months ago, I was assured our summer season would be slow in Technical Support. Turns out this was the busiest we’ve been yet. More often than not, we received calls from clients who were simply filling in for a colleague on vacation and they were completely unaware of our software or what to do if something suddenly fails. So, we decided to make things a little easier. We’ve created a new line of Online Tutorials designed to show our users exactly how to get the files the Help Desk needs to begin looking into a problem. The tutorials range from obtaining an “Export Only” to showing you what your map files should look like and where to find them!! Whether you’re new to eBridge or have been a client for years, these tutorials are a great way to learn more about the software and be proactive if a problem should arise.
Check them out and let us know what you think!!!
General EDI, eBRIDGE Blog
We’ve been trying new ways of communicating with you, our existing and new customers, like this blog and email newsletters. Last month we sent newsletters out to over 2,000 customers announcing new developments in our products like Amazon and Paypal connections and just recently new enhancements to ePortal (see the post below). We have also been sending new potential customers your stories about how you are using our services and products and the benefits you’ve told us you’re experiencing, e.g.,
Saving hours of tedious data management
Gaining back time and resources to build new business
Ensuring satisfied customers with accurate and timely order entry
Maximizing efficiency with the eBridge one-stop integration service
We hope these news updates have been helpful and we look forward to your feedback. Feel free to post a comment back or get in touch with us directly.
Integration, eBRIDGE Blog
In today’s development environment it is sometimes difficult to keep up on changes which seem to be part of every day. Over the past couple of weeks we have updated the eBRIDGE Portal to include some very handy features.
We now include a time stamp for incoming files (dates are useful but many of our customers have several batches each day and can now distinguish between them). Clicking the “transaction time” heading will sort the transactions by date and time (clicking it again will resort in the opposite order).
We have also included processing capability for unknown files. We know which customers sent files when they come from a given site so we try to process the documents as far as we can. In this way, a document that has incorrect or missing data, will still show up in the Non-compliant outbox and the contents can be viewed so that any errors can be corrected. This has been a key requirement to allow people to see and manage their data even if it contains errors which is great for testing!
Not as easily visible as the above, one major change was completed at the end of August to the main processing engine for the portal. It has been completely rebuilt to process documents in a much faster and more consistence method using a new .NET component. The original .com model could sometimes take a large amount of time to process documents depending on the number and system loading. The new front end processes on 5 second intervals and is very independent of loading. Tests since the new system went live have shown transactions average well under 1 minute to traverse the portal.
As new changes and enhancements are released on the portal, I will provide updates here. Please feel free to comment (or to let me know if you have any areas of concern) and I will try to address them.
The ePortal Web-based Transaction Engine