Just a quick post to provide an eBRIDGE ePortal update on some of the newer development efforts. Over the past several months we have been working with some extremely high volume clients and understood that waiting even 20 minutes to have documents transact is too long. It is kind of amazing that what was not only accepted but was considered great performance a few years ago is now way too slow. In today’s economy time is money and we understood the importance of timely processing to our customers.
Initially, we developed some management tools that allowed us to see how long each step in the transaction process was taking – from picking up the file initially to conversion and translations. Once we had a view of the times, we were able to re-write several of the slower components into much faster blocks of code. This resulted in an “on average” performance increase of around 30X faster for overall processing. Our typical transaction time for all ePortal operations is now in the <30 second zone. This, while maintaining around 978,000 active documents through the eBRIDGE ePortal.
While we have had numerous comments about the better performance, I felt a quick update post was in order to spread the message. If you haven’t been on your ePortal account, take a look. We continuously add features and capabilities (and these are available today to all ePortal users).