As the Technical Sales Engineer at eBridge, one of my duties, along with the Account Rep, is to conduct a needs analysis with prospective clients to determine if the eBridge solution is a good fit.

This is done by:
1) Determining what systems we are to integrate
2) Clarifying what business documents / data / touchpoints need to flow between the systems and in which direction
3) Discussing the business process
4) Addressing a specific pain points and explaining how eBridge can handle it using expertise and technology
5) Putting together an integration solution that involves no or minimal changes to the business process
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Integration, Technology Corner best practices, Integration, Mike C

Although it happens less frequently these days, I’m still surprised when a business doesn’t have a website. It doesn’t matter if you’re a fish monger, or a lawyer, a restaurant or a landscaper, if you’re not online, you are going to be increasingly shut out of business opportunities because you will be invisible to those who are searching for you.

Let’s think for a moment about how you used to find businesses you never dealt with before, say a plumber or catering company; you probably used Read more…

Technology Corner Mike C