From time to time Support Services will request a Versions Report for your eBridge software.
Providing the Versions Report ultimately saves us time in troubleshooting the issue you are experiencing with your integration solution.
The Versions Report, amongst other things, allows us to see which Application Adapter is in use, exactly which eBridge components are installed, and where the installation itself is located.
This can be a vital piece of our investigation, and the good news is that it is a relatively simple piece of documentation to retrieve.
Open the Bridge
Navigate to the HELP file menu
From the drop down select BRIDGE VERSION REPORT
Click on the ENVELOPE icon
You will be presented with the option to print the report to a variety of different file formats. Please choose text or .pdf format and then choose the location for the file to be saved to from the LOCATION drop down
The file will be created in the specified format and saved to the exact location specified
I am sure that over time many of our valued eBridge Connections customers will find this to be very useful information.
Our goal in Support is to arrive at prompt resolutions and to maximize the leverage gained through your integration solution. We understand the need to stay competitive in this market, and we fully relate to the fact that your time-spent is an important part of that mix.
If you require any assistance at all, please do not hesitate to call the eBridge Help Desk at 1-800-755-6921.
Our experienced Support Services staff are standing by to guide you through these processes and arrive at positive outcomes.
Take care for now!
eBridge Help Desk Administrator