In today’s vibrant and competitive e-commerce market, ensuring optimum Webstore production is nearer and nearer the top of many companies’ “must have” lists. Offering stable online exchange platforms for B2B and B2C transactions is no longer an exotic luxury reserved for the Silicon Valley elite, but an absolute requirement in developing new markets and maintaining trading relationships which are driven more and more by the comfort and speed of Internet commerce.

To preserve and enhance the competitive advantage gained by providing secure online options to your customers, ensuring stable back-office integration of your Webstore is essential if growth is to be achieved. This is where eBridge Support Services enters the picture.

This week we would like to highlight some of the more common issues related to Webstore configuration maintenance which need to be proactively and collaboratively tackled to ensure the highest return on business efficiencies of Webstore integration which lead to customer satisfaction and growth.

One of the more prevalent (and to some, obvious) issues that can interrupt your Webstore integration configuration is misaligned access credentials. The need to maintain synchronicity between periodically changing Webstore credentials and your ePortal account is vital to ensure seamless integration – and the bragging rights that go along with it!  Accordingly, make sure you remember to update your ePortal account settings each time your Webstore requires a password change. This will prevent delayed orders and ensure accuracy in web-facing inventory metrics.

Other issues which can compromise your Webstore connection include server changes or maintenance, and hosting changes or maintenance. These types of environmental changes require active communication between all parties to ensure limited interruption. If you are undergoing scheduled maintenance of any kind which may interrupt your connection, make sure to temporarily de-activate your connection, or contact Support Services and we can do this for you. This will prevent unnecessary errors (which can be disconcerting), as well as prevent radical changes in inventory or other product statuses which can be disorienting for customers.

For anybody interested in the broader strategic leverage offered by Webstore integration solutions, please follow this link to a dynamic video presentation discussing the competitive touch-points: http://www.ebridgeconnections.com/videos/magento-ebridge-game-changing-ways-to-leverage-inventory-management.html?q=magento

We look forward to continuing our discussion next week!

Support

We just received the following notice from Costco regarding changes to their EDI codes for tax qualifiers. Despite the August 24th implementation date, we have  already updated the maps on ePortal to comply with the changes. This means that all ePortal users doing business with Costco will be able to continue business as usual during the changes.

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EDI Integration, EDI Tips and Tricks, Support changes, Compliance, Costco, edi, ePortal, HST, tax, updates

We just received a tip from Accolade Publications detailing some important expiration dates for support from Microsoft for both MS Dynamics GP and SQL products. If you are using any of the products mentioned below, we recommend looking into an upgrade as soon as possible.

Important Dates for Microsoft Support Expiration

Microsoft only supports the most recent two versions of most of their software products.  This includes not only MS Dynamics GP but also tools like MS SQL. Here are some support expiration dates of interest.  If you are on any of these versions (or earlier) you should contact your partner and schedule updates.

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EDI - Our Customers Trading Partner Series, Integration, Support Dynamics GP, Microsoft, MS Dynamics, SQL, Support

Google Chrome is a great little browser that many of us here in Support have recently started using. So far the only challenge we have found while using Chrome is when viewing XML data. Chrome on its own consolidates the data as opposed to Internet Explorer and Mozilla, who display the data in an XML Tree format.

The good news is there is a neat little add on that can be installed on your Chrome browser to correct this. To get this add on open Google Chrome and search for XML Tree v1.2. Once you have found the download and installed it, you will be able to view your data in a much easier format and even be able to click and element to see the XPath expression.

Andrea
Application Support Specialist

(Don’t forget to make your ePortal Inbox colour theme match your Google Chrome with our new customization options!)

Education, Support, Technology Corner ePortal, feature