Hello Everybody!

This week in Support we have had a number of clients who contacted the Help Desk with a commonly-experienced error message: “eBridge User Locked”.

When this occurs, logging into the application is temporarily disabled. This will prevent two users (aside from the administrator) from being logged in simultaneously and compromising the integration process.

Fortunately, there is a simple solution which we will outline here for current and future reference.

Step 1:

Log in as “admin” to unlock the user. The username is “admin”, and the password is “edibridge” (without the quotation marks).

Step 2:

Navigate to “Reports”, and click on “Users Status”.

Step 3:

Next, highlight the user you wish to unlock and click on the “Unlock” button.

Now, you should be able to log into your eBridge software without issue!

I know that many of you will find this useful in the future; and remember, Support Services is always here to help you with any technical issue you have with your integration solution.

Signing off for now,

Paul Tittel

Help Desk Administrator

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