We just received a tip from Accolade Publications detailing some important expiration dates for support from Microsoft for both MS Dynamics GP and SQL products. If you are using any of the products mentioned below, we recommend looking into an upgrade as soon as possible.

Important Dates for Microsoft Support Expiration

Microsoft only supports the most recent two versions of most of their software products.  This includes not only MS Dynamics GP but also tools like MS SQL. Here are some support expiration dates of interest.  If you are on any of these versions (or earlier) you should contact your partner and schedule updates.

Read more…

EDI - Our Customers Trading Partner Series, Integration, Support Dynamics GP, Microsoft, MS Dynamics, SQL, Support

One of the most common reasons we receive calls in Support is Data Lookups (aka translation tables). Incorrect or missing Data Lookups can prevent orders from posting to your Accounting Application or cause outbound documents, such as invoices or ASNs to be rejected. Here is a brief overview of eBridge Data Lookups and what to do if you encounter problems.

What are Data Lookups?

eBridge Data Lookups match up the codes sent by your Trading Partner to the codes in your Accounting Application. Typically, your Accounting Application does not store information the same way as your Trading Partners do. For example, you may sell an “ItemABC” to your Trading Partner, but your Trading Partner may refer to the same item as “Item123”. eBridge Data lookups allow you to match up these items codes, so your orders can post to your Accounting Application with your item code and your outbound documents, such as invoices, can be sent back to your Trading Partner with their item code . There are 3 types of Data Lookup: Partner, Ship Address and Items. Anytime a new Partner, Ship Address or Item is added, you will need to remember to update your Data Lookups, or you may encounter problems.

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EDI Integration, Education ePortal, errors, help, Support

Sage Product Management has just released the first ever public road maps for the Sage MAS 90, 200, and 500 ERPs. The roadmaps are living documents that are intended to communicate the future plans and progress in the development of each package.

Each document is broken out into approximately 18 brief slides that offer a wealth of information regarding the Sage products. Sage has made clearly stated commitments to improve and add features with defined timelines for implementation. This degree of transparency at the development level really conveys how dedicated the Sage Product Management team is to improving their products and ultimately their customer’s experience.

I encourage any Sage MAS 90, 200, or 500 users to have a look at the following PDF files to find out more:

Public Roadmap for Sage MAS 90 and 200

Public Roadmap for Sage MAS 500

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If you would like to find out more about how eBridge integrates with these Sage products, check out our Sage MAS 90, Sage MAS 200, or Sage MAS 500 pages.

Kevin Martin
Assistant Marketing Professional

EDI Integration, EDI Tips and Tricks, Education edi, Integration, Sage, Sage MAS, Support

1.  Designate an ‘EDI Person/Captain’ within your business as a go-to contact for your EDI provider – creating a single contact allows for quick resolution to issues that may arise.  This will ensure that your EDI is up and running promptly.

2.  If you are already dealing with a VAN – ensure that your provider has all the information they need to communicate and setup with your VAN. 

3.  Ensure that the translator/communication software is installed on the computer to be used for EDI.

4.  Give advanced notice to your EDI client or trading partner to allow them to respond quickly during the testing phase of the project.

5. Label software and label printer if required need to be installed for ASN’s.

6.  Expect a certain level of commitment on your part for the initial setup and implementation of the EDI process.

7.  Make sure the lines of communication are open - expect phone calls and emails from your EDI provider – delaying the response time can impact the project timeline.

If you would like to add to this list, please feel free to leave a comment.

Thanks,

Natalie.

EDI Buyers Guide, General EDI edi, EDI Solution, implementation, Support

Hi All,

As part of eBridge’s Technical Support Team, I understand just how complicated EDI can be. This is why I’d like to start blogging about the problems some of our clients face and the solutions we’ve worked out. When I started here at eBridge about 8 months ago, I was assured our summer season would be slow in Technical Support. Turns out this was the busiest we’ve been yet.  More often than not, we received calls from clients who were simply filling in for a colleague on vacation and they were completely unaware of our software or what to do if something suddenly fails. So, we decided to make things a little easier. We’ve created a new line of Online Tutorials designed to show our users exactly how to get the files the Help Desk needs to begin looking into a problem. The tutorials range from obtaining an “Export Only” to showing you what your map files should look like and where to find them!! Whether you’re new to eBridge or have been a client for years, these tutorials are a great way to learn more about the software and be proactive if a problem should arise.

Check them out and let us know what you think!!!

support@ebridgesoft.com

Cheers!

Andrea

General EDI, eBRIDGE Blog Export Only, Support, Tutorials