Hi All,

As part of eBridge’s Technical Support Team, I understand just how complicated EDI can be. This is why I’d like to start blogging about the problems some of our clients face and the solutions we’ve worked out. When I started here at eBridge about 8 months ago, I was assured our summer season would be slow in Technical Support. Turns out this was the busiest we’ve been yet.  More often than not, we received calls from clients who were simply filling in for a colleague on vacation and they were completely unaware of our software or what to do if something suddenly fails. So, we decided to make things a little easier. We’ve created a new line of Online Tutorials designed to show our users exactly how to get the files the Help Desk needs to begin looking into a problem. The tutorials range from obtaining an “Export Only” to showing you what your map files should look like and where to find them!! Whether you’re new to eBridge or have been a client for years, these tutorials are a great way to learn more about the software and be proactive if a problem should arise.

Check them out and let us know what you think!!!

support@ebridgesoft.com

 

Cheers!

Andrea

General EDI, eBRIDGE Blog Export Only, Support, Tutorials