This weekend my laptop was having an issue, so I pulled out the manual and called the manufacturer. After half an hour on the phone I had been transferred three times and had yet to resolve anything.

I find not knowing who to call directly when I have a question, or issue is one of the most frustrating aspects of dealing with companies today.

At eBridge we have separate departments to deal with our customer needs in order to provide the best expertise. For this reason I have compiled a quick general list of who to call when our customers have a specific need:

1. Contact your Account representative if you:

Want to discuss an upcoming project, or you require information regarding your eBridge Account

2. Contact your Project Manager if you:

Have questions regarding an Open project/work order in our queue

3. Contact Our Support Desk if you:

Subscribe to our Support Plan and receive assistance that is covered by the plan

Or visit our Online Knowledge Base for common answers to questions

4. Contact our Finance Department if you:

Have a question regarding an Invoice you received

 

As a last resort, if you call and you aren’t sure who you need to speak to, simply explain what you are looking for to our Administrative Coordinator and they will be happy to point you in the right direction.

EDI - Our Customers Trading Partner Series integration support, online support, techincal integration support