Service Level Agreement for eBridge Integration Portal
Uptime
eBRIDGE Software's targeted uptime for the eBridge Connections platform is 99.9%. The only exclusions provided for this time would be scheduled maintenance windows, listed below.
Planned Maintenance
eBridge Connections has regularly scheduled maintenance windows on a nightly and weekly basis details in the chart below.
| Day Of Week | Start Time | End Time | Duration |
| Monday | 12:00am | 1:00am | 1 hour |
| Tuesday | 12:00am | 1:00am | 1 hour |
| Wednesday | 12:00am | 1:00am | 1 hour |
| Thursday | 12:00am | 1:00am | 1 hour |
| Thursday | 5:15am | 9:15am | 4 hours |
| Friday | 12:00am | 1:00am | 1 hour |
| Saturday | 12:00am | 1:00am | 1 hour |
| Sunday | 12:00am | 1:00am | 1 hour |
| Sunday | 3:00am | 3:00pm | 12 hours |
Unplanned Maintenance
eBRIDGE Software will attempt to undertake all maintenance within the planned maintenance windows. In the unlikely event maintenance is required outside a planned maintenance window, eBRIDGE will make all attempts mitigate impact to our customers and to notify customers of the required maintenance.