Service Level Agreement for eBridge Integration Portal
eBRIDGE Software's targeted uptime for the eBridge Connections platform is 99.9%. The only exclusions provided for this time would be scheduled maintenance windows, listed below.
eBridge Connections has regularly scheduled maintenance windows on a nightly and weekly basis details in the chart below.
|Day Of Week||Start Time||End Time||Duration|
eBRIDGE Software will attempt to undertake all maintenance within the planned maintenance windows. In the unlikely event maintenance is required outside a planned maintenance window, eBRIDGE will make all attempts mitigate impact to our customers and to notify customers of the required maintenance.