eCommerce - Frequently Asked Questions (FAQs)

Use this FAQ resource to learn more about our eCommerce integration solutions. If your questions are beyond what is provided here, give us a call at 1.800.755.6921 or fill out a request for information form.

1. What about integration with other accounting packages not yet listed?

2. Do you support multi-currency and Webstore multi-sites?

3. Do you plan on doing a standalone version somehow? Most of my clients won’t like the idea of having their business data sent outside their farm.

4. Who to contact for pricing?

5. Are you limited to accounting platforms or can you possibly use a POS' inventory or link information between a POS system and Web Store?

6. Can payment info (CC info) be brought down, so that final payment processing can be done via ERP (sage mas200 in this case)?

7. How did you deal with customer database inconsistencies and customer data import?

8. I have custom modification of these objects that needs to get to my financial package. Is it possible to map those custom fields?

9. Is eBridge module behind the firewall hardware or software?

10. What about non-US based merchants? Here in Europe we have Value-Added Tax (VAT) that presents a different set of parameters. Or is your system purely accounting package independent?

11. Are you passing credit care data and are you PCI compliant?

1.What about integration with other accounting packages not yet listed on your site?

If a connection to a particular accounting package does not exist - the eBridge ePortal is flexible enough to add new connections rapidly upon request.

2. Do you support multi-currency and Webstore multi-sites?

Yes - currency dependencies reside mainly on the technology built for your ecommerce store and accounting package - eBridge simply integrates the data from your eCommerce storefront to your accounting package.

3.Do you plan on doing a standalone version somehow? Most of my clients won’t like the idea of having their business data sent outside their farm.

We are not currently considering a stand alone version.

4. Who to contact for pricing?

sales@ebridgesoft.com or by phone 1.800.755.6921

5.Are you limited to accounting platforms or can you possibly use a POS' inventory or link information between a POS system and Web Store?

Our technology is not limited to accounting systems, in this case we would simply build an adapter for the system you want to connect your eCommerce Store to.

6.Can payment info (CC info) be brought down, so that final payment processing can be done via ERP - i.e. MAS 200?

Credit Card numbers will not be passed into the accounting system. The authorization number can be passed into the accounting system - then the Webstore would authorize the card and then the ERP would execute the authorization.

7.How did you deal with customer database inconsistencies and customer data import?

When an order is extracted from a Webstore, it has customer information associated with it. When the order is created in the ERP, the connector will create the customer if it does not exist. If the customer already exists, that customer will be used when creating the order.

8.I have custom modification of these objects that need to get to my financial package. Is it possible to map those custom fields?

The connector between Web Store and eBridge can support custom fields.

9. Is eBridge module behind the firewall hardware or software?

The eBridge module that resides behind the firewall is a software application that can be installed on a workstation or server

10. What about non-US based merchants? Here in Europe we have Value-Added Tax (VAT) that presents a different set of parameters. Or is your system purely accounting package independent?

The system is accounting system independent. If VAT information is received from a Web Store, it can be presented into the Accounting system.

11. Are you passing credit card data and are you PCI compliant?

No credit card data is being passed. The only thing that might be passed is the authorization number if you want to finalize the charge within the accounting system.