eCommerce - Frequently Asked Questions (FAQs)
Use this FAQ resource to learn more about our eCommerce integration solutions. If your questions are beyond what is provided here, give us a call at 1.800.755.6921 or fill out a request for information form.
If a connection to a particular accounting package does not exist - the eBridge ePortal is flexible enough to add new connections rapidly upon request.
Yes - currency dependencies reside mainly on the technology built for your ecommerce store and accounting package - eBridge simply integrates the data from your eCommerce storefront to your accounting package.
We are not currently considering a stand alone version.
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Our technology is not limited to accounting systems, in this case we would simply build an adapter for the system you want to connect your eCommerce Store to.
Credit Card numbers will not be passed into the accounting system. The authorization number can be passed into the accounting system - then the Webstore would authorize the card and then the ERP would execute the authorization.
When an order is extracted from a Webstore, it has customer information associated with it. When the order is created in the ERP, the connector will create the customer if it does not exist. If the customer already exists, that customer will be used when creating the order.
The connector between Web Store and eBridge can support custom fields.
The eBridge module that resides behind the firewall is a software application that can be installed on a workstation or server
The system is accounting system independent. If VAT information is received from a Web Store, it can be presented into the Accounting system.
No credit card data is being passed. The only thing that might be passed is the authorization number if you want to finalize the charge within the accounting system.