Outbound Returns - The Rocky Balboa of Integrated eCommerce Workflows
Wednesday, December 16, 2020Eric Zegarski
Outbound Returns – The Rocky Balboa of eCommerce Workflows
Unless you’ve been living under a rock (sorry Patrick Star), then you're aware that eCommerce has seen exponential growth. Just go on LinkedIn and you’ll see staff from major eCommerce companies like Shopify
, and Magento
boasting about how merchants are winning online with their platforms. But guess what? It’s 100 percent true, check out this report
and if you’re still not convinced there’s this report
With retail going digital, customers will still expect a great shopping experience online. This includes a simple checkout process, great customer service, and ease of returning products. With this year shattering previous records on Black Friday – Cyber Monday, logistics and delivery companies had to hustle with all hands-on deck to fulfill orders.
This influx of online orders will naturally result in more merchandise that shoppers will want to return. As a merchant, having a streamlined and simple return process ensures your customers have a great post purchase experience. Return management can simplified with solutions from ShipStation
Processing return data manually will creep up on your team like this:
Integration can save the day when it comes to prosessing return data. With most merchants choosing to integrate inbound orders, outbound shipments, outbound inventory, and inbound customers, the outbound returns workflow is often overlooked. Even with those popular workflows connected between your eCommerce platform and ERP, without outbound returns, all return data will have to be manually processed. Discover more about these popular eCommerce workflows here
Avoid feeling like this after dealing with return data:
Outbound Returns can be seen as the Rocky Balboa of workflows. This underdog is often overlooked when it comes to integration. It packs a punch and delivers knockout results when you’re slammed with returns to process. Some touchpoints that this workflow handles include:
- Return status
- Total refund amount
- Refund discount
- Restocking fee
- Shipping information including label info and address
With these touchpoints communicating data automatically, you and your team are free from manual data entry. Your customer service team can focus on speedy communication with customers and putting out any immediate fires. Discover how integration can benefit your business
eBridge Makes Integration Easy for Your Business
Our integration solution is universal! You can add or remove systems with ease as your business grows and your needs change. Our integration platform has pre-built connectors for leading eCommerce platforms, ERP solutions, and 100s of EDI trading partners. As a result, we can implement an integration solution in a timely manner.
In addition, eBridge is hosted on Microsoft Azure, therefore ensuring an almost 99.9% uptime and industry leading security. With an integration solution from eBridge, you can ensure that your commerce network is connected and communicating data bi-directionally.
Join the multitude of eBridge customers who's day-to-day is like this: